Additions are usually welcome, based on inventory availability. Deletions or major reductions may be subject to a forfeiture of a portion of the deposit or a cancellation fee, especially if made close to the event date (e.g., within 7 days).

The remaining balance is typically due 1 to 2 weeks (7-14 days) prior to the delivery or pick-up date.

Most companies quote a "one-day event" rate, which actually covers a 72-hour window (e.g., pick up Friday, use Saturday, return Monday). Specify the exact window (e.g., 24 hours, 72 hours, or a weekend rate).

All charges are for time out, regardless of actual usage. Extended use beyond the standard period incurs additional fees (e.g., a daily rate or long-term rental rate).

es, we offer an optional/mandatory Damage Waiver Fee (usually a small percentage of the total rental cost). This covers accidental damage (e.g., a broken plate) but not negligence, theft, or gross misuse.

No, delivery and pick-up are provided for an additional fee. The fee is based on the distance (mileage/zone), delivery time (standard hours vs. late-night/specific window), and the access complexity (stairs, long carry distance, etc.).

Standard service is typically curbside or dock-to-dock delivery. Items will be neatly stacked in one mutually convenient location (e.g., garage or front porch). Setup and tear-down are NOT included unless pre-arranged and paid for.

Yes, an authorized representative must be present for delivery to verify the items, condition, and quantity. For pick-up, presence is usually not required, provided the items are ready, stacked, and accessible.

The renter is fully responsible for all equipment from the time of receipt until the time of return. Lost or severely damaged items (not covered by the damage waiver) will be charged to the client at the full replacement cost, not the rental fee.